Artificial Intelligence

Round Table “The future of Technology Support” (BE) – IBM


28 november 2018

10:00 - 15:00



Het Anker

Guido Gezellelaan 49, Mechelen


Organizations are increasingly using new technologies as part of their digital transformation. This increases the complexity of their IT landscape and requires the support and maintenance for this IT landscape to evolve as well.  Technological innovations can help here.  In the next 3 to 5 years, five technology trends are expected to fundamentally change the way in which support and maintenance of IT environments takes place.  These are: AI & Virtual Agents, Augmented Reality & Virtual Reality, Support for Intelligent Devices, Blockchain and Cloud.

Companies are facing the challenge of keeping their current equipment up-and-running with reduced staff, aging technology and limited budgets. They also need to maintain all new, intelligent and network-connected equipment such as ATMs, cash registers or medical devices. Organizations are also increasingly using Open Source Software products to develop new applications, which creates additional support challenges. Finally, the multitude of suppliers of IT support services further adds to the complexity.

Do you recognize this situation and how do you deal with this? And how can these new trends help your organization with these challenges and help you grow? Because many organizations are experiencing these issues, we organize the Round Table: “The future of Technology Support”.

The Round Table will be held in English and will take place on Wednesday the 28th of November at 10:00 AM to 03:00 PM. During this session, we invite you to engage and discuss with your peers. We will help you to gain new insights and discover opportunities by sharing knowledge and experiences.


  • How do you maintain an overview of various technology solutions and an increasing number of support suppliers?
  • How to organize your own staff as efficiently as possible?
  • What are the problem areas in your organization and how do you overcome this if you cannot provide the right support?
  • Is your organization ready to embrace the new trends? What are the pros and cons?

This exclusive event is made possible thanks to IBM. They will be glad to share their knowledge and expertise with you.


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